Last updated: 29 October 2026
These terms apply to the Burstimo website and set out the general basis on which Burstimo Limited (“we”, “our” or “us”) provides music marketing and artist development services. We are registered in England and Wales under company number 11571520. Our registered office is 37 Church Street, Saffron Walden, Essex, England, CB10 1JQ. Our contact address is 320 City Road, London, EC1V 2NZ.
1. Website use and service agreements
Please use this website lawfully and respect the rights of others. Sending an enquiry does not create a contract or commit either party to a project. Paid services require an agreed proposal, contract or statement of work. You must be at least 18, or act through an appropriately authorised adult or organisation, to enter a service agreement.
The agreed service contract sets out the scope, deliverables, fees and project-specific terms. If it conflicts with these general terms, the service contract takes priority, subject to applicable law. Nothing here removes any statutory rights you have as a consumer.
2. Our services
Our work may include social media strategy and campaigns, release promotion, artist branding, content creation, digital marketing, Spotify campaigns, press outreach and creator marketing. The services and responsibilities for your project will be confirmed in writing.
3. Your responsibilities
You must provide accurate information and the permissions, materials and approvals reasonably needed to carry out the agreed work. You must have the necessary rights to music, artwork and other material you supply, and permission to act for an artist or organisation where relevant.
You must not use our website or services for unlawful activity, infringe another person’s rights, submit malicious content, interfere with the site, or misrepresent your identity or authority.
4. Intellectual property
You retain ownership of the music, artwork and other content you provide. You give us the permissions reasonably needed to use, reproduce, adapt and share that content to deliver the agreed services. Any wider use, including case studies, should be addressed in the service agreement or separately agreed.
Our pre-existing materials, methods, website content and tools remain ours or our licensors’. Ownership and permitted use of project deliverables will be set out in the service agreement. Do not copy or distribute our protected materials beyond the permissions you have been given or rights permitted by law.
5. Fees and payment
Fees, currency, payment dates, advertising budgets, taxes and any approved expenses will be stated in the service agreement or invoice. You must provide accurate billing information and pay the agreed amounts when due. Additional work or changes to scope should be agreed before they are undertaken.
6. Cancellations and refunds
The service agreement sets out any project-specific cancellation and refund arrangements. Unless that agreement states otherwise, please give at least seven days’ written notice to cancel ongoing services.
Subject to any applicable statutory rights, completed services remain payable. Where services have been prepaid, any refund is assessed against work already completed, the unused portion of the services and any non-cancellable third-party costs or cancellation fees clearly agreed in advance. Contact us to discuss a cancellation and the applicable calculation.
If you are a consumer and a statutory cancellation period or other mandatory right applies, that right takes priority. Any request to begin services during such a period will be dealt with separately as required by law.
7. Third-party platforms
Campaigns may depend on platforms such as social networks, streaming services, advertising systems and publishers. We do not control their availability, editorial decisions, policies or algorithms. Relevant platform terms may apply to your accounts and content. We will explain material third-party requirements that affect the agreed work where reasonably practicable.
8. Results and information
We will provide services with reasonable care and skill. We cannot guarantee particular streams, followers, placements, sales, revenue or other campaign outcomes. Results depend on factors including the content, audience response, budget and third-party decisions.
Website articles provide general information and are not a substitute for advice tailored to your circumstances. We aim to keep the website accurate, but information and availability may change.
9. Liability
Responsibility and any agreed limits for paid services should be set out in your service agreement. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
Any permitted exclusion or limitation must be read subject to applicable law, including mandatory consumer protections. These website terms do not create a blanket exclusion of responsibility for all losses.
10. Claims relating to supplied content
You are responsible for ensuring that the content and instructions you provide are lawful and properly authorised. If a third party raises a claim about supplied content, please cooperate with us to investigate and address it. Any obligation to reimburse costs or indemnify another party must be set out in the service agreement and remains subject to applicable law.
11. Suspension and termination
Either party may end a service arrangement in accordance with the agreed contract and applicable law. We may restrict access to the website, or suspend affected work where permitted by the contract or law, to address misuse, unlawful activity, a material breach or a material security risk. Where appropriate and reasonably practicable, we will give notice and an opportunity to resolve the issue.
Ending an arrangement does not remove payment obligations for work properly completed or other rights and obligations that are intended to continue.
12. Privacy
Our Privacy Policy explains how we handle personal information and optional tracking. You can change website tracking choices through Cookie settings in the footer.
13. Changes to these terms
We may update these website terms and will publish the current version with its update date. Changes do not automatically alter an existing signed service agreement; changes to that agreement must follow its agreed process.
14. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except where mandatory law gives a consumer the right to rely on other applicable laws or bring proceedings in another court.
15. Contact
Contact alex@burstimo.com or write to Burstimo Limited, 320 City Road, London, EC1V 2NZ.