Last updated: 29 October 2026
Burstimo Limited (“Burstimo”, “we”, “our” or “us”) is responsible for the personal information described in this policy. We are company number 11571520, registered in England and Wales. Our registered office is 37 Church Street, Saffron Walden, Essex, England, CB10 1JQ. Our contact address is 320 City Road, London, EC1V 2NZ.
This policy explains how we use information when you visit burstimo.com, enquire about our work or use our services. For privacy enquiries, contact alex@burstimo.com.
1. Information we collect
- Enquiries: your name, email address, artist or project name, role, music link, optional location and the information you put in your message. Please avoid sending sensitive personal information that we do not need.
- Client relationships: contact details, correspondence, project materials, contracts, billing details and payment records relevant to our work together. Our website enquiry form does not request payment card details.
- Website operation: technical information such as network address, browser and device information, requested pages and security logs needed to deliver and protect the site.
- Optional tracking: if you allow it, information about website visits and advertising interactions collected through Google Analytics, Google Ads and Meta.
2. Why we use information
- Responding to enquiries and providing services: to take steps you request before a contract, or to perform a contract with you. When you contact us for an organisation or another person, we rely on our legitimate interest in managing business enquiries and relationships.
- Operating and protecting the site: our legitimate interests in providing a reliable website, limiting spam and preventing misuse.
- Accounting and legal requirements: to meet applicable legal obligations and, where necessary, establish, exercise or defend legal claims.
- Optional analytics and advertising: your consent, which you can change through Cookie settings at any time.
Submitting an enquiry does not automatically subscribe you to a mailing list. Service and enquiry replies are separate from promotional messages. Where we send direct marketing, we do so only on an appropriate legal basis and provide a way to opt out.
3. How website enquiries are handled
The form sends your enquiry to our customer relationship management system, hosted on Replit, and through Resend to our team at alex@burstimo.com, francesca@burstimo.com and maddyr@burstimo.com. Our authorised team uses these details to review and respond to your enquiry. Replies are handled through our business email service. This does not subscribe you to marketing or change any existing opt-out preference.
The website temporarily saves your enquiry and tracks CRM and email delivery separately so that interruptions can be retried without sending duplicates. Once both services confirm receipt, the website removes its temporary message and contact-detail copies from the active delivery queue. Unresolved enquiries are retained for recovery and flagged for review. Minimal receipt records, including an enquiry identifier, a fingerprint of the submission and delivery outcomes, remain for duplicate prevention and are reviewed for continuing necessity. Copies in our CRM, email service and provider backups have their own retention arrangements.
To limit spam, the website also stores a short-lived hash derived from a network address and time window, together with an attempt count. These records expire after ten minutes and are cleared during subsequent submissions. Raw network addresses and browser cookies are not forwarded to the CRM with your enquiry.
4. Who receives information
We share information with the team members and service providers who need it for the purposes above. These include Replit for hosting our CRM, Resend for form email delivery, Microsoft 365 for business email, and our website hosting providers, OpenAI Sites and Cloudflare. If you consent to optional tracking, Google and Meta also receive relevant website and advertising information. Providers may process some data for their own purposes under their terms.
We may also share relevant information with professional advisers, authorities where legally required, or parties involved in a business transfer, subject to appropriate protections. We do not sell enquiry contact lists.
5. International processing
Our providers may process information outside the UK, including in the United States. Where a transfer requires safeguards, applicable provider agreements may include approved standard contractual clauses and the UK Addendum, or an applicable adequacy arrangement. Resend describes its transfer provisions in its Data Processing Addendum. You can contact us for information about the safeguards relevant to your data and how to obtain a copy.
6. How long information is kept
We keep information for the purposes for which it was collected, taking account of the nature of the enquiry, whether a client relationship develops, legal and accounting requirements, and any unresolved complaint or dispute. Enquiry correspondence is retained while we consider and follow up on the enquiry. Relevant client records may need to be kept after a project ends for those purposes. Contact us if you would like us to review or delete information we hold about you.
Cookie choices are remembered in your browser for up to 180 days. Provider cookies and records have their own retention settings and periods; the provider notices linked below explain these in more detail.
7. Cookies and similar technology
Essential security technology helps the site work and prevents abuse. We also store your privacy choices in your browser. While an enquiry is awaiting confirmation, your browser tab stores a submission identifier and fingerprint to support safe retries after a page reload; it does not store your entered form content for this purpose. This retry record is removed after successful confirmation or when the tab’s session storage is cleared. These functions are separate from optional tracking.
- Analytics: with your permission, Google Analytics measures visits, page use and successful enquiry submissions.
- Advertising: with your permission, Google Ads and Meta help measure advertising and support relevant advertising audiences. Meta also receives a successful-enquiry event. We do not include your enquiry name, email address or message in these events.
Optional tracking scripts are blocked until you choose the relevant category. Rejecting optional tracking does not prevent you from using the website or submitting an enquiry. You can reopen at any time to change or withdraw permission. Withdrawing permission stops the relevant tracking on subsequent page loads and removes the applicable first-party tracking cookies that this site can access. It does not undo processing that took place before withdrawal.
Read more in Google’s privacy policy, Google’s cookie information and Meta’s cookie policy. You can also manage cookies in your browser.
8. Your rights and choices
Depending on the circumstances, you may ask to access, correct or erase your information, restrict its use, receive a portable copy, or withdraw consent. Withdrawing consent does not affect processing that was lawful before you withdrew it.
You can object to direct marketing at any time. You can also object to processing based on legitimate interests on grounds relating to your situation.
Contact alex@burstimo.com to make a request. We may need to confirm your identity. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk, or the relevant supervisory authority where you live.
9. Security, external links and children
We use reasonable technical and organisational measures to protect information. No online service is completely risk-free. Links to external websites are governed by those websites’ own privacy practices.
Our services are not directed at children under 16. If you believe a child has provided information to us without appropriate permission, contact us so we can investigate and take appropriate action.
10. Changes and contact
We may update this policy as our services or requirements change. We will publish the current version here and update the date above, with additional notice where appropriate.
Privacy contact: alex@burstimo.com
Correspondence: Burstimo Limited, 320 City Road, London, EC1V 2NZ.